If conventional wisdom is to be believed, it is held that any service or activity that can influence the overall productivity of a business should be performed in-house. But today, with the growing competition, changing customers’ preferences, and ever-evolving technology, many enterprises opt to outsource their core operations including customer service.
Some of the primary issues customers face today are unresolved complaints, costing issues, competitors with better offers, or even their notion that you do not care for them. So, you need to have a constant tuning with your customer’s needs. You need to have a constant vigil at your customers’ needs and preferences.